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Due to the current Covid-19 pandemic and to alleviate pressure on NHS 111, Grove Road Surgery will be open on Friday 8th May 08:00-18:00. Please telephone 01323 720606 if you need to speak to a clinician or a member of the reception team on either of these days.

Please note that the practice does not complete the Medical Pro-forma in relation to any applications for a firearms/shotgun licence or renewal of a licence.

Dr Nayak has left Grove Road Surgery and those patients who were registered with her have been given a named GP at the practice. If you wish to know who your named GP is please contact reception on 01323 720606. Thank you.

Patient Leaflets - Guidance Documents / Practice Policies, Protocols and Procedures

The following list is an extract of the practices policies and procedures and is not an exhaustive list. If you have any suggestions of what additional documents you feel should be included please let us know.


As you can see the list is in prepared in alphabetical order for ease of purpose. 


New documents will be added to this list, so it is advisable to check this page frequently for any updates. Existing documents will also be amended as required.


Access to Medical Records

Access to Medical Records Request  You and Your Medical Records - NHS Choices 

Access to Medical Reports/Records and Data Protection

Access to Medical Reports/Records and Data Protection policy 

Advanced Directive / Living Will

Patient Leaflet    Practice protocol 

Being Open Policy/Duty of Candour

Practice policy 

Chaperone Policy

Practice policy

Charges for Medical and Other Private Work - Please note that the practice does not complete the Medical Pro-forma in relation to any applications for a firearms/shotgun licence or renewal of a licence.

List of Private Fees    Fees Policy   

Complaints Procedure

Patient Leaflet Complaints   Practice Procedure  Complaint Procedure Third Party / Consent


Practice Policy including Staff Policy    Practice Policy (Teenagers)      Patient Data Policy 


Consent Protocol

Data Protection Act Policy

Practice Policy      

Dignity and Respect Policy

Practice Policy

Disability Access

Practice Policy

Equal Opportunities / Anti-Discrimination Policy

Practice Policy  Practice Policy (non staff)   Practice Policy (staff)

Equipment Maintenance Policy

Practice Policy

Freedom of Information

Practice Policy

NB. If you would like more information on any services please follow these guidelines in your request.

Patient Leaflet    Practice Policy

Health and Safety

NB. Individual documents are available on-line as there are numerous individual policy dosumnets that make up out H&S requirements, i.e infection control, managing clinical waste, COSHH, RIDDOR and Risk Assessments, to name but a few. Please ask if you would like access to any of these.

Learning Disabilities - Identification Protocol

Practice Policy

Looked After Children Policy

Practice Policy

Mental Capacity Act Policy

Practice Policy

Military Veterans Treatment Priority Protocol

Practice Policy

New Patient Registration Policy

Practice Policy

Patient Access to Clinical System ( on-line )

NB - This is new development and will be updated as new guidelines are produced / released by the Department of Health.

Practice Policy

Safeguarding Children Policy

Practice Policy

Statement of Purpose

Statement of Purpose

Violence and Aggression Policy

Practice Policy  

Vulnerable Adults Policy

Practice Policy









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