Welcome to Grove Road Surgery
Please see 'Further Information' for the history of our practice and the services we offer.
We are pleased to have been rated as "Good" in all areas by the Care Quality Commission.
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We regret to inform you that from Monday 2nd October 2017, Grove Road Surgery will be capping its patient list (will not go above its level of 7,020 patients). We will continue to register newborn or adopted babies of parents already registered at the practice, and first degree relatives of patients already registered at the practice, who are living at the same address within our boundary.
We feel that continuing to register new patients with our current level of staffing, would jeopardise our ability to provide safe care to those patients already registered at the practice.
If you are not currently registered with a GP surgery and are finding it difficult to locate one, please call Eastbourne, Hailsham and Seaford CCG on 01424 735652 and speak to the Primary Care Team.
IMPORTANT MESSAGE FROM YOUR PATIENT PARTICIPATION GROUP
Message from Patient Participation Group to all Grove Road Surgery Patients
We are sorry to have to advise that Dr J Bruuns is away until 8 March at the earliest. The practice, therefore, will be even worse off for Doctors than it has been for some time when it already has had fewer Doctors than desirable. The situation is made more critical by the fact that one of the Paramedic Practitioners who has been doing invaluable work in seeing some patients in the surgery and undertaking home visits left on Friday 2 February.
As you will appreciate there will be an adverse impact on the number of patients who can be seen by the Doctors, nurses and the remaining Paramedic Practitioner in the surgery and the number of home visits that will be possible. This will be particularly so on Thursdays and Fridays when Dr Luke often will be the only available Doctor. Another major impact will be on those patients needing injections into a joint some of which only Dr Bruuns is trained to administer. There is another Doctor, not attached to the practice, who is available to do joint injections on the morning of 7 February and the surgery may be able to offer further clinics if there is a demand.
Dr Luke and all other Surgery staff will be doing everything they can to provide the best possible service in the circumstances but it has to be recognised that it will be more difficult to get appointments and home visits may not always be possible and will have to be carefully managed whilst the current staffing situation prevails. To help the situation more patients may be offered a return telephone call by a Doctor. It has been noted over the years that numerous return phone calls are not answered by the patient and go to the answering mode which inevitably means another phone call which is time consuming. If you have been offered a return phone call please do try to be available during the time period indicated.
Every effort is being made, and will continue to be made, to recruit additional clinical staff. Meanwhile, we have to ask that all patients show understanding and patience. In particular, please do not become frustrated and angry when contacting the surgery and do everything possible to reduce the burden on the remaining staff by observing the following requests:-
- Only ask for a Doctor appointment if you genuinely believe that it is essential;
- Consider speaking to your nearest pharmacist about your symptoms as they may be able to offer appropriate advice and / or over-the-counter medication;
- Be prepared to see the Registrar, Final Year Medical Student, Paramedic Practitioner or a Nurse if suggested by whoever you speak to at reception or on the telephone;
- Only request a home visit when it is impossible on medical grounds for the patient to attend the surgery;
- Above all, IF YOU HAVE BEEN GIVEN AN APPOINTMENT KEEP IT. Every month between 80 and 100 people do not show up. That is between 4 and 5 appointment slots a day which are wasted. If, for any reason, you cannot make your given appointment have the courtesy to telephone and cancel so that the time can be allocated to someone else. Failure to do so shows a breathtaking degree of selfishness and lack of consideration for other patients which cannot be condemned strongly enough. Amazingly, there are some people who are regular offenders – DO NOT BE ONE!
Your co-operation and understanding will be much appreciated.
David Bell, Chair, for the Patient Participation Group
(Site updated 05/02/2018)